Grand E-Commerce LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit this website, contact us, or interact with our business through online marketplaces such as Amazon.
This website does not process checkout payments directly. Product purchases, payment processing, shipping, returns, and marketplace account activity may occur through Amazon or another third-party marketplace and are also governed by that marketplace's privacy policy and terms.
1. Scope
This Privacy Policy applies to information collected by Grand E-Commerce LLC through this website, business communications, customer support, supplier communications, and marketplace-related support activities. It does not apply to third-party websites, platforms, or marketplaces that we do not control.
2. Categories of Information We May Collect
| Category | Examples | Primary Purposes |
|---|---|---|
| Identifiers and contact information | Name, email address, phone number, mailing address, business name, marketplace username, or order reference if you provide it. | Responding to inquiries, customer support, business communications, order support, and recordkeeping. |
| Commercial and order-related information | Products purchased, order status, delivery issue details, return or refund issue details, support history, and transaction identifiers made available through a marketplace or provided by you. | Supporting marketplace orders, resolving customer issues, quality control, fraud prevention, and compliance with marketplace rules. |
| Internet and device information | IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location from technical data, and website interaction data. | Operating, securing, troubleshooting, and improving the website. |
| Communications | Email messages, contact form submissions, phone notes, support requests, feedback, and business correspondence. | Responding to you, maintaining business records, improving support processes, and resolving disputes. |
| Supplier and business relationship information | Authorized brand, distributor, logistics, service provider, and professional advisor contact details and records. | Managing sourcing, inventory, authenticity, fulfillment, professional services, and business operations. |
3. Sensitive Information
We do not request sensitive personal information through this website. Please do not send Social Security numbers, government identification numbers, payment card numbers, account passwords, health information, precise geolocation, biometric information, or other sensitive information through a website form or ordinary email unless we specifically request it through a secure method.
4. Sources of Information
We may collect information directly from you, automatically from your browser or device, from Amazon or another marketplace when needed to support an order or comply with marketplace rules, from service providers, from suppliers or authorized brand partners, and from professional advisors or public business sources.
5. How We Use Information
We use information for lawful business purposes, including to:
- Respond to questions, support requests, and business inquiries.
- Support orders placed through Amazon or another marketplace.
- Verify product, order, return, refund, shipment, or customer service details.
- Maintain product quality, authenticity, inventory records, supplier records, and marketplace compliance.
- Operate, secure, monitor, troubleshoot, and improve our website and business systems.
- Detect, investigate, and prevent fraud, abuse, unauthorized activity, policy violations, and security incidents.
- Comply with legal obligations, tax and accounting requirements, marketplace requirements, and lawful requests.
- Protect our rights, customers, suppliers, service providers, and business operations.
6. Cookies and Similar Technologies
Our website may use cookies, local storage, server logs, analytics tools, or similar technologies to operate the site, understand site performance, remember preferences, and improve user experience. You can adjust many cookie settings through your browser. Blocking cookies may affect website functionality.
7. How We Disclose Information
We may disclose information to marketplaces, shipping and logistics providers, technology and hosting providers, analytics providers, fraud prevention providers, customer support providers, authorized brand partners, suppliers, distributors, professional advisors, government authorities, courts, regulators, law enforcement, or a successor entity in connection with a merger, financing, restructuring, sale of assets, acquisition, bankruptcy, or similar transaction.
8. Sale, Sharing, and Targeted Advertising
Grand E-Commerce LLC does not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising or targeted advertising through this website. If our practices change, we will update this Privacy Policy and provide any legally required opt-out mechanism.
9. Retention
We retain information only as long as reasonably necessary for customer support, marketplace compliance, business operations, tax and accounting records, fraud prevention, dispute resolution, legal compliance, and enforcement of agreements. Retention periods may vary based on the type of record and legal or marketplace requirements.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No website, marketplace, email system, or data transmission is completely secure, so we cannot guarantee absolute security.
11. Your Privacy Rights
Depending on where you live and whether a particular privacy law applies to Grand E-Commerce LLC, you may have rights to request access, correction, deletion, portability, restriction, or information about how your personal information is used. You may also have the right to opt out of certain sales, sharing, targeted advertising, or profiling if those activities apply.
To submit a privacy request, contact us at info@grandecommerceco.com. We may need to verify your identity and authority before processing a request. We will not discriminate against you for exercising legally available privacy rights.
12. California Privacy Notice
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Grand E-Commerce LLC and to your information, California residents may have the right to know, access, correct, delete, and obtain a copy of certain personal information, and to opt out of sale or sharing. During the past 12 months, we may have collected the categories listed in Section 2 above. We use and disclose those categories for the business purposes described in Sections 5 and 7.
We do not knowingly sell or share personal information as those terms are commonly used under California privacy law. We do not knowingly collect, sell, or share personal information of consumers under 16 years of age.
13. Florida and Other State Privacy Laws
Grand E-Commerce LLC is based in Florida. Florida's Digital Bill of Rights applies only to certain covered businesses that meet statutory thresholds and other requirements. If that law or another state privacy law applies to our business and to your information, we will honor rights required by that law.
14. Children's Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
15. Third-Party Websites and Marketplaces
Our website may link to Amazon or other third-party websites. We do not control and are not responsible for third-party privacy practices, security, content, or policies. Please review the privacy policies and terms of any third-party website or marketplace you use.
16. International Visitors
Grand E-Commerce LLC is located in the United States. If you access our website from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your location.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last revised. The updated version will be posted on this page.
18. Contact Us
Grand E-Commerce LLC
North Port, Florida, USA
Email: info@grandecommerceco.com
Phone: 941-770-4552